First inspection of Caring Bird Consultancy LTD, a domiciliary care agency supporting 22 people with personal care, rated Good overall and across all five key questions. People felt safe, received personalised care from a consistent, kind staff team, and the service had an open culture with effective management oversight.
Strengths
· Consistent care visit times and a consistent staff team supporting good continuity of care
· Safe medicines management with trained staff and regular competency reviews
· Robust safeguarding systems with staff confident to raise concerns
· Personalised, person-centred care plans with people involved in assessment and reviews
· Kind, caring staff praised by people and relatives ('They are all exceptional carers')