Agency profile · CQC 1-9125193480

Whetstone Office

Provider

Nationwide Care (Finchley) Limited

Barnet · London · Active since 02/0

GoodHome-care★ Owner-managed (director & PSC)RM: Yatally, Faranaz

Overall rating

Good

safeRequires improvement

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

3 years ago

10/Mar/2023 - 00:00

Inspected 3 years ago

Inspection reports (2)

Governance

: “Gaps in staff employment histories were not always explored.”

Strengths

· People received their medicines as prescribed and staff were trained and assessed as competent to administer medicines.
· Enough staff were deployed to meet people's needs safely, with people supported by a regular staff team.
· Risk assessments were detailed, personalised and contained clear instructions covering a wide range of areas.
· Quality assurance systems had identified and addressed most issues found at the last inspection.
· Open and fair culture with person-centred, empowering approach; overwhelmingly positive feedback from relatives.

Quality-Statement breakdown (9)

safe: Staffing and recruitmentRequires improvement
safe: Using medicines safely; Preventing and controlling infectionGood
safe: Systems and processes to safeguard people from the risk of abuseRequires improvement
safe: Assessing risk, safety monitoring and managementGood
safe: Learning lessons when things go wrongGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving careGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Working in partnership with others; duty of candourGood

18 pages · 100 KB · PDF

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