Nimble Care, a small domiciliary care agency in Chippenham, received a Good rating across all five key questions at its first inspection in May 2022. The service demonstrated safe, person-centred care delivered by a committed team under a highly regarded registered manager with no areas of concern identified.
Strengths
· People consistently reported feeling safe and staff were punctual, with no missed visits recorded.
· Medicines were managed safely with trained staff, competency assessments and regular audits.
· Staff were described as kind, compassionate and person-centred, respecting privacy, dignity and independence.
· Care plans were detailed and personalised, including preferences such as shower temperature and communication needs.
· The registered manager was highly praised by staff, people and health professionals, and regularly participated in care visits.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candour; managers and staff being clear about their rolesGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood