This first inspection of Teignbridge Business Centre, a supported living service supporting one person with a learning disability, rated all five key questions Good with an overall rating of Good. The provider demonstrated person-centred, well-led care aligned with Right support, right care, right culture, with strong safeguarding, training, governance and partnership working.
Strengths
· Staff knew people well and understood how to protect them from abuse; service worked well with other agencies
· Comprehensive risk assessments covering all aspects of the service and support provided
· Effective recruitment and selection processes including DBS checks and references
· Medicines managed safely with adherence to STOMP principles
· High-quality, evidence-based staff training including autism, mental health and positive behaviour support
Quality-Statement breakdown (25)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and follow interestsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive, person-centred, open and empowering cultureGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about roles and understanding quality, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood