moderate“Some people and their relatives told us care visits were often later than expected, and felt this was due to poorly organised rotas.”
care planning
1 finding
moderate“the service was not always well organised, citing poorly organised visit plans”
record keeping
1 finding
minor“We checked care notes, and found they were clear and evidenced the care provided to people, although at times lacked detail.”
consent capacity
1 finding
minor
“the provider had systems in place for obtaining people's consent, or acting in their best interests, although best interest records lacked detail.”
staffing levels
1 finding
minor“The registered manager told us they had experienced some difficulty in recruiting or retaining staff”
supervision appraisal
1 finding
minor“Most staff we spoke with told us they found the support they received to be good, although this was not every staff member's experience.”
leadership
1 finding
moderate“Some staff told us they did not always feel supported by management; some people using the service and their relatives were also critical of leadership within the service”
communication with families
1 finding
moderate“telling us they felt communication could be improved.”
person centred care
1 finding
minor“some people's relatives raised concerns about some domestic tasks not always being completed to a good standard.”