Care Confidence Home Care received an overall 'Good' rating across all five key questions at its first inspection in January 2022. The service demonstrated safe recruitment, person-centred care, well-trained staff, robust infection control and a caring, well-led culture with no regulatory breaches identified.
Strengths
· Safe recruitment with all required pre-employment checks completed and well-organised rotas
· Electronic call monitoring (ECM) system in place to ensure visits were not missed
· Comprehensive, person-centred risk assessments tailored to each person's needs
· Medications administered safely with separate PRN plans and best-interest decisions where needed
· Strong infection control with COVID-19 training, PPE use, routine testing and vaccination
Quality-Statement breakdown (22)
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff support: induction, training, skills and experienceGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff working with other agencies; supporting people to access healthcare servicesGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Supporting people to develop and maintain relationships and follow interestsGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
responsive: Planning personalised care to ensure choice and controlGood
well-led: Managers and staff being clear about their roles and regulatory requirementsGood
well-led: Continuous learning and improving careGood
well-led: Promoting a positive, person-centred, inclusive cultureGood
well-led: Engaging and involving people, public and staff; working in partnershipGood