First inspection of Empowerment Healthcare, a small north London domiciliary care agency, rated Good across all five key questions. People received safe, person-centred and culturally sensitive care from a well-led service with strong partnership working and empowering values.
Strengths
· Provider's vision and values placed people at the heart of the service with a holistic, empowering approach
· Culturally appropriate care, including staff sharing the same faith/language and translating healthcare information
· Safe recruitment practices and consistent staffing that minimised the number of different carers per person
· Strong partnership working with local authorities, occupational therapists and other agencies to improve outcomes
· Regular spot checks, audits and feedback mechanisms used to monitor quality and drive improvement
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Working in partnership with othersGood
well-led: Managers and staff being clear about their roles; duty of candourGood
well-led: Continuous learning and improving careGood