First inspection of Personal Care Support Ltd, a small live-in domiciliary care agency, rated Good overall and across all five key questions. Minor concerns were noted around some staff not yet completing mandatory training and relatives' feedback that some staff's English communication could be improved.
Concerns (2)
minor
Staff training
: “we noted that some staff who had started work at the service were yet to complete some mandatory training”
minorCommunication with families: “Some staff did not speak English well to communicate effectively with people.”
Strengths
· Robust safeguarding policies and staff knowledge of whistleblowing procedures
· Detailed and regularly reviewed risk assessments covering health, nutrition, medicines and environment
· Robust staff recruitment with pre-employment checks including DBS and references
· Safe management of medicines with MAR audits and competency assessments
· Person-centred care plans developed with involvement of people and relatives
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choicesGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving care; working in partnership with othersGood
well-led: Engaging and involving people using the service, the public and staffGood