Inspire Social Care's first inspection rated the domiciliary care service Good across all five key questions, with safe medicines management, safe recruitment, person-centred care planning and a passionate, approachable management team. People and relatives spoke positively about kind staff who were given time to deliver care, and quality assurance systems supported continuous improvement.
Strengths
· Sufficient numbers of safely recruited staff with the right skills and experience to meet people's needs
· Medicines managed safely with appropriate policies, procedures and training, and regular monitoring of MAR records
· Effective safeguarding policies and procedures with staff trained to recognise and report concerns
· Care plans were detailed, person-centred, regularly reviewed and included desired outcomes
· Staff received induction, regular training and regular supervision meetings
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Staff working with other agencies; supporting people to access healthcareNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Promoting a positive, person-centred culture and duty of candourNot rated
well-led: Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirementsNot rated
well-led: Engaging and involving people, the public and staff; working in partnership with othersNot rated
well-led: Continuous learning and improving careNot rated