minor“At the time of the inspection, there had been one missed visit. Records showed management investigated this, took appropriate action and carried out a review of lessons learnt”
staffing levels
1 finding
minor“staffing and recruitment was a challenge, particularly considering the impact of the COVID-19 pandemic”
communication with families
1 finding
minor“there was some mixed feedback from people and relatives regarding missing rotas and communication regarding changes to visits and staff”