First inspection of newly registered domiciliary care agency Forever Care, rated Good overall and across all five key questions. Inspectors found safe care delivery, well-trained staff, person-centred and responsive support, and effective governance with no concerns identified.
Strengths
· Staff trained in safeguarding and knew how to report concerns
· Risk assessments in place and regularly reviewed, reflecting current needs
· Safe recruitment processes including DBS checks
· No missed calls reported; staff stayed for appropriate length of time
· Medicines managed safely with staff competency assessments
Quality-Statement breakdown (25)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Staff working with other agencies; supporting people to access healthcareNot rated
effective: Adapting service, design, decoration to meet people's needsNot rated
effective: Ensuring consent to care and treatment in line with law and guidance (MCA)Not rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and controlNot rated
responsive: Meeting people's communication needsNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Promoting a positive, person-centred, open, inclusive and empowering cultureNot rated
well-led: Duty of candour and openness when things go wrongNot rated
well-led: Managers and staff clear about roles, quality performance, risks and regulatory requirementsNot rated
well-led: Engaging and involving people, public and staffNot rated
well-led: Continuous learning and improving careNot rated
well-led: Working in partnership with othersNot rated