Agincare Worcester, a domiciliary care agency, was rated Good overall at its first inspection following registration in May 2020. Inspectors found people felt safe and well cared for by a competent, compassionate staff team led by a highly motivated and person-centred management team.
Strengths
· Strong person-centred culture embedded within the service with staff knowing people well
· Safe medicines management with trained staff, competency checks and regular audits
· Robust recruitment processes including DBS checks
· Comprehensive staff induction including Care Certificate, mandatory training and shadowing
· Effective infection prevention and control with adequate PPE and spot checks