The Winning Box improved across all five key questions from Requires Improvement to Good, addressing previous breaches in medicines, safe care, consent and governance. Minor concerns remained around occasional lateness of paired visits and English-language communication by some care workers, which the registered manager committed to address.
Concerns (4)
minor
Staffing levels
: “Where two carers are needed they don't always arrive at the same time so calls can be rushed as they try to make up time.”
minorCommunication with families: “Communication can be difficult at times especially when one of the carers can't speak any English”
minorMissed or late visits: “One person had complained the care workers had arrived late three days running.”
minorCultural competency: “One person reported the care workers sometimes spoke together in their own language which made the person feel excluded.”
Strengths
· Improvements made in medicines management; people received medicines safely and as prescribed with regular audits and competency checks.
· Person-centred care plans and risk assessments developed from comprehensive pre-admission assessments.
· Safe recruitment, induction, training (including Care Certificate), supervision and appraisal in place.