moderate“There were 10 occasions when a duty manager was the only member of staff on duty.”
medication management
1 finding
moderate“One of the ointments was prescribed for a specific area of one leg and if used elsewhere could cause irritation. This level of detail was not in the person's care plan.”
care planning
1 finding
moderate“One person told us the staff put their commode by their bed when they went to bed...None of this was in the person's care plan.”
complaints handling
1 finding
minor“One person said, 'It can take a while for things to be sorted out' and another said 'You can mention something and no-one comes back to you about it'.”
record keeping
1 finding
minor“Care plans needed some improvement to make them more specific and relevant to the person's needs.”