Care4Now, a small domiciliary care service supporting 3 people in Solihull, received a Good rating across all five key questions at its first inspection in November 2021. The service demonstrated safe recruitment and medicines management, person-centred care planning, effective staff training and strong leadership from the registered manager.
Strengths
· Staff were recruited safely with appropriate checks including DBS, references and proof of identity
· Risk assessments covered moving and handling, choking, skin integrity, falls and environment with clear guidance for staff
· Medicines administered safely with PRN protocols in place and regular checks by registered manager
· People's cultural and equality needs were documented and respected within care plans
· Person-centred care plans were comprehensive, up to date and easy for staff to follow
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; ensuring consent in line with law and guidanceGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcareGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive, person-centred, open and inclusive culture; duty of candourGood
well-led: Managers and staff clear about roles; continuous learning and improving careGood
well-led: Engaging people, staff and public; working in partnership with othersGood