Calderdale Home Care - Newcastle was rated Good across all five key questions at its first inspection, with people receiving safe, person-centred care from a consistent, well-trained staff team. Quality assurance systems, medicines management, infection control practice and supportive management culture were all positive features with no breaches or concerns identified.
Strengths
· Consistent staff team with relevant training and qualifications to safely support people
· Risks fully identified, assessed, mitigated and regularly reviewed
· Medicines safely managed with regular competency checks
· Person-centred care plans created from holistic assessments involving people and relatives
· Staff received additional IPC and PPE training during the pandemic
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Duty of candour and continuous learning and improving careGood
well-led: Managers and staff being clear about their roles and regulatory requirementsGood
well-led: Engaging and involving people, public and staff; working in partnership with othersGood