moderate“MARs were not always completed in line with the provider's 'Medication Management & Administration Procedure'... 'when required' medicines did not have an outcome recorded, stock balances were unclear”
moderate“the provider did not consistently monitor the temperatures of medicines stored within the supported living services... audits did not identify this”
governance
1 finding
moderate“The provider's monitoring systems were not always effective in identifying and acting on shortfalls we found during this inspection.”
incident learning
1 finding
minor
“Where the provider had sought feedback from staff in March 2022, it was not clear what had been done as a result... there was no record of the actions taken”