At this first inspection of Accelerated Home Health Ltd (T/A Visiting Angels), the domiciliary care agency was rated Good across all five key questions, with people reporting safe, person-centred care from a well-trained, punctual and caring staff team. Management was described as approachable and supportive, with effective recruitment, risk management, MCA compliance and quality assurance systems in place.
Strengths
· People reported feeling safe and well supported, with staff trained in safeguarding and clear systems to report concerns.
· Robust recruitment processes including DBS checks and consistently maintained planned staffing levels, including double-up calls.
· Punctual, reliable visits with regular staff who knew people's needs.
· Person-centred care plans developed with people and relatives, regularly reviewed.
· Staff completed Care Certificate-linked induction with ongoing training, supervision and spot checks.
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to live healthier lives and access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End-of-life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; working in partnership with othersGood