Quality Lifestyle Ltd received a Good rating across all five key questions at its first inspection on 25 October 2022, demonstrating safe, person-centred care for two people receiving personal care. No failures or regulatory breaches were identified; the service showed strong leadership, well-maintained care records and effective multi-agency working.
Strengths
· Staff knew people well and understood how to protect them from abuse; relatives confirmed people felt safe.
· Care records were personalised, detailed with goals and outcomes, and kept up to date as needs changed.
· Staff received relevant training including epilepsy, autism, depression and first aid, and completed structured inductions.
· People were supported to make choices and maintain independence in all aspects of daily life.
· Registered manager demonstrated clear knowledge of regulatory responsibilities including duty of candour and statutory notifications.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood