minor“We saw information from an initial assessment differed from information stated in a review, despite no change in support needs.”
staff training
1 finding
minor“induction templates to document people were supported by competent, skilled staff had not been completed sufficiently.”
communication with families
1 finding
minor“The registered manager was unaware of the Accessible Information Standards.”
governance
1 finding
minor
“Although there were systems in place to monitor the safety and quality of the service provided, these systems and processes were still being developed by the management team.”