NFC Health & Social Care Ltd, a domiciliary care agency supporting 89 people with personal care, was rated Good across all five key questions at its first inspection at the new premises. Inspectors found safe medicines and risk management, well-trained staff supported by a nurse consultant, person-centred care and strong governance with a culture of continuous learning.
Strengths
· Risks to people's health and well-being assessed with detailed plans and up-to-date guidance for staff
· Medicines managed safely by staff trained in administration with regular competency assessments
· Safeguarding training completed and staff knew how to respond to concerns of abuse
· Safe recruitment processes with pre-employment checks; sufficient staff to complete calls on time
· Nurse consultant providing tailored training (e.g. catheter care, PEG feeding) and advice
Quality-Statement breakdown (19)
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood
safe: Assessing risk, safety monitoring and management; Using medicines safelyGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality, diversity, privacy and dignityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure choice and control and meet needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive, person-centred culture; clarity of roles and regulatory requirementsGood
well-led: Engaging and involving people, public and staff; working in partnership with othersGood
well-led: Continuous learning and improving careGood
well-led: How the provider understands and acts on the duty of candourGood