ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Using medicines safelyRequires improvement

safe: Assessing risk, safety monitoring and managementRequires improvement

safe: Systems and processes to safeguard people from the risk of abuseGood

safe: Staffing and recruitmentGood

safe: Preventing and controlling infectionGood

safe: Learning lessons when things go wrongGood

effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawRequires improvement

effective: Supporting people to eat and drink enough and access healthcare servicesRequires improvement

effective: Staff support: induction, training, skills and experienceGood

effective: Ensuring consent to care and treatment in line with law and guidanceGood

caring: Supporting people to express their views and be involved in making decisions about their careRequires improvement

caring: Respecting and promoting people's privacy, dignity and independenceGood

caring: Ensuring people are well treated and supported; respecting equality and diversityGood

responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesRequires improvement

responsive: Meeting people's communication needsRequires improvement

responsive: Supporting people to develop and maintain relationships to avoid social isolationGood

responsive: Improving care quality in response to complaints or concernsGood

well-led: Continuous learning and improving care; Working in partnership with othersRequires improvement

well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood

well-led: Duty of candour; Managers and staff being clear about their rolesGood

Phoenix Care Support Services