Right at Home Ilkley, Keighley & Skipton received a Good rating across all five key questions on its first CQC inspection in January 2023. The service demonstrated consistent, person-centred care, safe medicines management, strong leadership, and robust governance with no areas requiring improvement identified.
Strengths
· Consistent staff allocation with minimum one-hour visits, building trust and relationships with people
· Robust recruitment procedures ensuring staff have right skills and values
· Strong safeguarding culture with regular discussion in spot checks and supervisions
· Comprehensive face-to-face induction, shadowing, regular supervision and appraisal for staff
· Personalised, person-centred care plans reflecting life history, interests and preferences
Quality-Statement breakdown (16)
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Using medicines safely; Preventing and controlling infectionGood
effective: Staff support: induction, training, skills and experienceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enoughGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and supportGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving careGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Duty of candourGood
well-led: Engaging and involving people, the public and staff; Working in partnership with othersGood