Guardian Angel Carers Worthing received a Good rating across all five key questions at its first inspection, demonstrating person-centred care, robust medication and safeguarding processes, and strong governance. No failures or regulatory breaches were identified.
Strengths
· People and relatives felt fully involved in risk assessments and care planning, with person-centred records capturing individual preferences and routines.
· Staff were well trained, supported through induction, Care Certificate, regular supervision and appraisals, and a new behaviour competency framework.
· Medication management was robust, with staff completing competency assessments, managers conducting regular audits and spot checks.
· Effective safeguarding processes were in place; staff were confident in raising concerns and understood how to recognise and report abuse.
· Strong end-of-life care provision, with flexible staffing, coordinated palliative support, and emotional support for staff working in this area.
Quality-Statement breakdown (23)
safe: Assessing risk, safety monitoring and managementGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: End of life care and supportGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersGood