Keighley Care Company received a Good rating across all five key questions at its first CQC inspection, with highly personalised care records, consistent staffing, and a compassionate registered manager cited as particular strengths. Minor recommendations were made regarding the embedding of 'as required' medication protocols, regular care plan reviews, and the full operationalisation of quality assurance audits.
Concerns (3)
minor
Medication management
: “the records kept were not consistently detailed and there were no individual protocols in place setting out when these medicines should be used and the intended outcome.”
minorCare planning: “some care plans and risk assessments had not been regularly reviewed.”
minorGovernance: “care plan and medication audits were not fully operational, so we were unable to assess their effectiveness.”
Strengths
· Care records were highly personalised and person-centred, containing detailed information to support staff in delivering individualised care.
· People received consistent care from regular staff, enabling strong relationships and positive outcomes.
· Staff were safely recruited, appropriately trained, and had competency regularly assessed.
· The registered manager promoted an inclusive, caring culture and was passionate about delivering high-quality care.
· Staff worked in partnership with health and social care professionals to support people's health and wellbeing.
Quality-Statement breakdown (20)
safe: Using medicines safelyGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Continuous learning and improving care; Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood