minor“we found some of the risk assessments did not give clear, personalised guidance to match what we were told. Action was taken during the inspection to 'streamline' the information.”
staff competency
1 finding
minor“we noted a staff member had not provided a full employment history. Action was taken during the inspection to obtain the missing information.”
medication management
1 finding
moderate“We had identified a concern relating to how the pharmacy had provided a person with their medicines and how this could impact on the support provided by the service.”
communication with families
1 finding
minor“the service user guide and introduction to reablement guide we had been sent was produced in a smaller than the minimum expected standard font size of 12 pt.”