Agency profile · CQC 1-7933905384

Wilaade Care Services Limited

Provider

Bedford · East · Active since 16/0

Overall rating

Good

safeGood

well-ledRequires improvement

Last inspection

4 years ago

24/Feb/2022 - 00:00

Inspected 4 years ago

Inspection reports (1)

Leadership

: “the service management and leadership was inconsistent... to do so requires consistent good practice over time”

Strengths

· Staff were kind, professional and familiar to people receiving care
· Robust pre-employment checks including DBS, references and exploration of employment gaps
· Comprehensive induction including shadowing, training and competency checks
· Staff received safeguarding training and understood reporting responsibilities
· Person-centred care plans and risk assessments in place

Quality-Statement breakdown (9)

safe: Staffing and recruitmentNot rated
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving careNot rated
well-led: Duty of candour, engaging and involving people, promoting a positive cultureNot rated
well-led: Working in partnership with othersNot rated