moderate“this had not addressed areas of inconsistency we found within the records of timings of care visits for some people”
missed or late visits
1 finding
moderate“Some people we spoke with told us the call timings were not always consistent... further work was required to ensure punctuality with the care visit timings was consistent”
leadership
1 finding
moderate“the service management and leadership was inconsistent... to do so requires consistent good practice over time”