Yourlife (Oakham) received a Good rating across all five key questions on its first CQC inspection in April 2022, demonstrating safe care, personalised support and effective governance. No breaches of regulation were identified and people, relatives and staff expressed consistently positive feedback about the service.
Strengths
· Comprehensive risk assessments and daily logs maintained, with handover meetings ensuring continuity of information between staff shifts.
· Medicines administered safely with body maps, policy adherence, and competency checks completed by the registered manager.
· Staff recruited safely with DBS checks completed before commencement; consistent staffing ensured people received care from familiar carers.
· Care plans were personalised, reflecting physical, mental health, social, cultural and religious needs, enabling person-centred support.
· Registered manager maintained an open-door culture, undertook daily walk rounds, and completed monthly audits of accidents and incidents.