minor“Two relatives told us, sometimes, different staff were in attendance, however, the provider assured us they were continuing to recruit to ensure care was as streamlined as possible”
communication with families
1 finding
minor“Relatives told us there had been some issues around communicating with the office when there were changes in people's call times, however, this had improved.”
missed or late visits
1 finding
minor“Complaints were generally around late calls or a lack of communication, however, relatives told us this had improved.”
other
1 finding
minor“Feedback had not been recently gained from staff, people who used the service or their families formally, however, this was something the provider was reviewing.”