Magna Homecare Limited received a Good rating across all five key questions at its first CQC inspection in April 2021, with seven people receiving personal care at the time. The service demonstrated safe, person-centred care with strong leadership, effective infection control, and positive feedback from people, relatives, and healthcare professionals.
Strengths
· People and relatives reported feeling safe and described staff as trustworthy, with regular familiar carers supporting them
· Risks were individually assessed with bespoke person-centred risk assessments reflecting people's wishes and choices
· Medicines managed safely with training, competency assessments and learning from errors evidenced
· Effective infection prevention and control measures in line with COVID-19 government guidance with sufficient PPE supply
· Staff felt well-supported by management, with accessible on-call provision and open culture encouraging escalation of concerns
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candour; working in partnership with othersGood
well-led: Continuous learning and improving care; managers and staff being clear about their rolesGood