moderate“we found there was no system in place for individual 1:1 supervisions for staff”
moderate“we did not see any of these [appraisals] in place in the staff records we reviewed who had been in post for more than six months.”
staff competency
1 finding
moderate“There was a lack of documented spot checks for care workers... a more formal system was not in place.”
governance
1 finding
moderate“a CQC notification had not been submitted for this... We recommend the provider reviews its processes for submitting statutory notifications.”
communication with families
1 finding
minor“The provider told us they had not yet sent out any feedback surveys/questionnaire to people and relatives.”