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T2Z Care Services received an overall rating of Requires Improvement at its first CQC inspection, with breaches of Regulation 12 (Safe Care and Treatment) and Regulation 17 (Good Governance) identified due to incomplete risk assessments, inadequate medicines protocols, and ineffective quality monitoring systems. People and relatives spoke positively about caring, respectful staff and personalised support, and the registered manager demonstrated a commitment to improvement with an action plan and external consultancy support already in place.
T2Z Care Services improved from Requires Improvement to Good following a focused inspection of the Safe and Well-Led key questions, having remedied previous breaches of Regulations 12 and 17. The service demonstrated robust risk assessment, safe medicines management, effective governance, and a positive open culture valued by people, staff and professionals alike.