Hands on Care Homecare Services received a Good rating across all five key questions at its first inspection in September 2022, with people reporting kind, person-centred care and effective medicines and safeguarding practices. Areas identified for improvement included the timeliness of care calls, staff induction and training, and ensuring all staff had read risk assessments, all of which the registered manager was already actively addressing.
Concerns (3)
moderate
Missed or late visits
: “One person told us, "They are not very good at time keeping." People shared examples of late calls and explained how these impacted on their care needs and the timing of meals.”
minorStaff training: “The provider and the registered manager told us, "Induction is not fit for purpose and needs review." Some staff felt the training could be improved, especially for staff who did not have previous care experience.”
minorRecord keeping: “Although risk assessments were seen on files, not all staff told us they had read them or seen them.”
Strengths
· Staff used PPE effectively; one person noted 'PPE wearing has been meticulous'
· Robust medicines management with electronic app monitoring and real-time audit by registered manager
· People and relatives involved in care plan development; care plans personalised to individual needs and preferences
· Staff described as kind, compassionate and respectful of people's dignity and privacy
· Registered manager proactive in identifying issues and taking action prior to inspection