moderate“One person told us, "They are not very good at time keeping." People shared examples of late calls and explained how these impacted on their care needs and the timing of meals.”
staff training
1 finding
minor“The provider and the registered manager told us, "Induction is not fit for purpose and needs review." Some staff felt the training could be improved, especially for staff who did not have previous care experience.”
record keeping
1 finding
minor“Although risk assessments were seen on files, not all staff told us they had read them or seen them.”