Pinewoods Homecare's first inspection rated the service Good overall and Outstanding in caring, with strong person-centred culture, exceptional staff and effective management oversight. No regulatory breaches or failure themes were identified.
Strengths
· Extremely strong, person-centred culture with highly motivated and compassionate staff
· Exceptional caring approach, with staff going above and beyond (e.g. learning to drive family car, hydrotherapy support)
· Medication managed safely by trained and competent staff with regularly audited MARs
· Personalised risk assessments reviewed regularly and shared with staff, families and professionals
· Thorough recruitment checks and consistent staffing enabling continuity of care
Quality-Statement breakdown (22)
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Using medicines safelyGood
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Preventing and controlling infectionGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcareGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Ensuring consent to care and treatment in line with law and guidance (MCA)Good
caring: Ensuring people are well treated and supported; equality and diversityOutstanding
caring: Respecting and promoting people's privacy, dignity and independenceOutstanding
caring: Supporting people to express their views and be involved in making decisions about their careOutstanding
responsive: Planning personalised care to ensure people have choice and control and meet their needs and preferencesGood
responsive: Supporting people to develop and maintain relationships and follow interests/activitiesGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: Meeting people's communication needs (Accessible Information Standard)Good
responsive: End of life care and supportNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles; continuous learning and improving careGood
well-led: Engaging and involving people, public and staff; working in partnership with othersGood
well-led: How the provider understands and acts on the duty of candourGood