moderate“we found some inconsistencies and discrepancies in the culture and style of the management...inconsistencies in the records of delivery of care and the systems to communicate the well-being of people”
record keeping
1 finding
moderate“Further improvement was needed in the quality of the records of staff recruitment, induction and spot checks of staff to demonstrate that staff had been safely recruited”
staff training
1 finding
minor“The registered manager stated that they planned to improve the recording of probation meetings and observations of staff as well as incorporating the Care Certificate into the induction programme.”
supervision appraisal
1 finding
minor“the registered manager had started to roll out a schedule of supervision meetings with staff in line with their staff development policy.”
communication with families
1 finding
moderate“Some staff felt they were not always confident in reporting concerns to the management team.”