Fond of Care Ltd achieved a Good rating across all five key questions at its first CQC inspection, with 3 people receiving personal care at the time. The service demonstrated consistent, person-centred care delivery, strong registered manager oversight, safe recruitment and medicines management, and high levels of satisfaction from people and their relatives.
Strengths
· Staff attended care calls on time and people were supported by regular, consistent staff
· Relatives expressed high satisfaction, describing staff as trustworthy, reliable, kind and caring
· Robust risk assessments with clear guidance for staff on managing identified risks
· Safe recruitment practices including DBS checks and competency assessments before unsupervised working
· Medicines managed safely with audits conducted by the registered manager
Quality-Statement breakdown (19)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough; supporting people to live healthier lives and access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirementsGood