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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

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Agency profile · CQC 1-7536843028

Divine Care Connections Ltd

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Provider

Divine Care Connections Ltd

Waltham Forest · London · Active since 25/1

GoodHome-care★ Owner-managed (director & PSC)RM: Mosinghi-Lawrence, Betty

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

1 year ago

13/Dec/2024 - 00:00

Inspected 1 year ago

Overview Inspections (2)Findings (7)Owner-management Methodology

7 findings across 6 themes

Every concern logged by inspectors

record keeping
2 findings
- moderate“Accurate records of call times were not in place; therefore we could not be assured people received their care on time.”
- moderate“staff recorded identical times for log in and log out on all their visits.”
governance
1 finding
- critical“The provider's quality assurance systems and process were not effective.”
missed or late visits
1 finding
- moderate“one person's care log...showed staff visited from 6.00pm to 6.55 pm. However, the ECM showed the login times at 7.00pm and 7.45pm.”

staff competency

1 finding

critical“a member of staff was working in the office without their DBS checks carried out.”

complaints handling

1 finding

moderate“concern raised by relatives had not been recorded...a complaint raised by a relative was resolved but was not recorded.”

leadership

1 finding

moderate“There was a lack of oversight from the registered manager and we reported these concerns in the well-led section.”