Bluebird Care Highgate and Haringey was rated Outstanding overall at its first inspection, with exceptionally responsive and well-led services driven by visible, value-based leadership and strong staff wellbeing support. Safe, effective and caring domains were rated Good, with robust safeguarding, recruitment, medicines and risk management underpinning highly personalised care.
Strengths
· Exceptionally responsive and well-led service with value-based, visible and effective leadership
· Person-centred care delivering positive outcomes, including bespoke gestures (e.g. tomato plant for a person who could no longer garden, Christmas hamper for an isolated person)
· Strong continuity of care with low staff turnover and consistent regular care workers, praised by London Ambulance Service
· Robust safeguarding, recruitment, risk assessment and infection control practices including PPE compliance
· Comprehensive medicines management with role-play training and MAR audits
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express views; respecting privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlOutstanding
responsive: Meeting people's communication needsOutstanding
responsive: End of life care and supportOutstanding
responsive: Improving care quality in response to complaints or concernsOutstanding
well-led: Promoting a positive, person-centred, open, inclusive and empowering cultureOutstanding
well-led: Duty of candour and openness when things go wrongOutstanding
well-led: Managers and staff being clear about their roles and regulatory requirementsOutstanding
well-led: Engaging and involving people, the public and staffOutstanding
well-led: Continuous learning and improving careOutstanding
well-led: Working in partnership with othersOutstanding