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Mayfair Homecare - Portsmouth received an overall rating of Requires Improvement at its first inspection, with breaches of Regulation 17 (Good Governance) identified due to quality assurance systems failing to detect gaps in person-centred risk management plans, inconsistent care plan updates, and inadequate oversight of call timing and staffing levels. Strengths included safe medicines management, a caring and well-trained staff team, effective complaints handling, and a responsive registered manager who took immediate corrective action when concerns were raised.