moderate“The provider assessed their capacity but did not always record the specific decision being assessed, with specific best interests decision meetings, in line with the Act.”
record keeping
1 finding
moderate“some staff files lacked a fully explored and recorded employment history which meant the provider might not have fully verified the suitability of the staff.”
complaints handling
1 finding
minor“The complaints policy was not fully up to date and required updating to direct people to the Ombudsman if necessary, not CQC, as they do not investigate individual complaints.”
staffing levels
1 finding
minor“the registered manager told us recruitment had been difficult and this is ongoing. The provider was recruiting staff from overseas so they could care for more people.”