Premier Care

Inspection reports (2)

1. Inspection report · 2023-04-18

   Framework: KLOE · 10 pages · 64 KB · PDF

   Good
   safe: Goodwell-led: Good

   Premier Care, a domiciliary care agency in Benfleet serving 291 people, was rated Good overall following a March 2023 inspection, improving its Safe rating from Requires Improvement at the previous inspection. The provider had effectively addressed prior concerns around recruitment, risk assessment, and staff guidance, while minor areas for improvement remained around recording learning themes and communicating rota changes to people and families.

   Concerns (3)

   • minorGovernance: “Given the size of the service, there was scope to improve how well senior staff recorded key learning and themes over time.”
   • minorCommunication with families: “People and staff told us visit times often changed...We discussed the feedback with the provider and registered manager who agreed to review how they communicated.”