minor“Given the size of the service, there was scope to improve how well senior staff recorded key learning and themes over time.”
communication with families
1 finding
minor“People and staff told us visit times often changed...We discussed the feedback with the provider and registered manager who agreed to review how they communicated.”
safeguarding
1 finding
minor“The provider's own feedback had highlighted some staff did not feel comfortable whistleblowing; however, the systems did not record what actions had been taken.”