Quality Homecare Services Ltd, a small domiciliary care agency supporting two people at the time of inspection, received a Good rating across all five key questions at its first CQC inspection. The service demonstrated safe, person-centred care with robust governance, well-trained staff and consistently positive feedback from people and their relatives.
Strengths
· People and relatives reported feeling safe and comfortable with care workers, with consistent positive feedback about kindness and respect.
· Comprehensive, person-centred risk assessments were in place and regularly reviewed.
· Safe recruitment practices including DBS checks and references were followed.
· Medicines administration was clearly documented and MARs were fully completed; staff competency in medicines was checked.
· Staff received both essential and specialist training (diabetes, epilepsy, dementia awareness) delivered in a practical classroom setting.