moderate“the service had managed a safeguarding allegation effectively and could show lessons learnt across the team, but had delayed in notifying CQC in a timely manner.”
leadership
1 finding
moderate“The management team consisted of three staff, all of whom had a background in care, but not of management of a care service. They were developing experience in managing the service.”
care planning
1 finding
minor“We found one lacked detail regarding overall risk management of a person living at home alone with a cognitive impairment, and another which lacked detail regarding the person's consistency for fluid.”
record keeping
1 finding
minor“Care plan documentation addressed how people communicated. We found one care record that needed more detail and this was updated following the inspection visit.”
staff competency
1 finding
minor“We noted there was not always references from previous employers who were social care providers. We discussed this with the management team who told us they had sought references and they had no response.”