critical“Governance did not highlight the need for the registered manager to undertake relevant training, to deem them competent to undertake medicines competency assessments.”
medication management
1 finding
critical“Medicine competency assessments were carried out by the registered manager who had not received any training to deem them competent to do so.”
staff training
1 finding
moderate“Staff had not received relevant training to ensure they had the skills to support people with diabetes. There was no emphasis focused on equality and diversity.”
care planning
1 finding
moderate“1 care record misrepresented a person's ethnicity. A certain part in relation to the person's personal care needs was missing in their care plan.”
cultural competency
1 finding
moderate“The provider's governance did not identify the relevance of equality and diversity during the assessment and care planning.”