moderate“Audits and reflections on incidents were not detailed enough and there was a reliance on informal lessons learned.”
incident learning
1 finding
moderate“Learning from things that went wrong or unexpectedly needed to be communicated more consistently.”
safeguarding
1 finding
moderate“Not all staff we spoke with understood the local authority's safeguarding arrangements, and who to call (other than the registered manager) if they had safeguarding concerns.”
record keeping
1 finding
minor
“We found a small number of instances of recording where staff had not been specific enough about what had occurred.”
care planning
1 finding
minor“Risk assessments were in place. Where improvements could be made to make these risk assessments more person-centred, the registered manager was receptive to feedback.”