Voyage (DCA) North Derbyshire was rated Good across all five key questions at this first inspection of a domiciliary care agency supporting nine people with learning disabilities or autism in supported living. Inspectors found safe, effective, caring, responsive and well-led care underpinned by strong governance, person-centred values, MCA compliance and effective partnership working.
Strengths
· Safe recruitment and consistent staffing with hours exceeding commissioned care hours to cover absence
· Medicines safely managed with STOMP principles followed for people with learning disability/autism
· Robust infection prevention and control including COVID-19 measures and PPE provision
· Comprehensive staff induction, Care Certificate, ongoing and bespoke training tailored to individual needs
· Strong adherence to Mental Capacity Act principles with mental capacity assessments prioritised
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Assessing risk, safety monitoring and managementGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to live healthier lives, access to healthcare services and supportGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Respecting and promoting people's privacy, dignity and independence; equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and follow interestsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Duty of candourGood
well-led: Promoting a positive, person-centred, inclusive cultureGood