SIBAN LTD, a Leeds-based domiciliary care agency, was rated Good across all five key questions at its first full inspection. Inspectors found safe, person-centred care underpinned by robust recruitment, thorough training, strong partnership working and a positive, learning-focused culture.
Strengths
· Robust safeguarding systems with annual refresher training and staff demonstrating understanding of safeguarding issues
· Medicines managed safely with clear care file information and regular competency checks
· Robust recruitment procedure and sufficient staffing levels confirmed by staff feedback
· Thorough induction including the Care Certificate and extended shadowing until staff feel confident
· Person-centred care plans reflecting people's choices, preferences, routines and lifestyle
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood